My 30 treats your privacy as a trust that must never be taken lightly. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Last updated: 1 January 2026
my 30 Privacy Commitment: We never sell your personal data to any third party for marketing purposes. This policy transparently covers every aspect of how your data is managed on the my 30 platform. If you have any enquiries, contact us at support@my30.net.
This Privacy Policy is published by my 30 (my30.net), an online Sports Betting and casino platform operating for users in Malaysia. This policy outlines our privacy practices in the context of the services we provide, including Malaysia Super League and EPL football betting, Live Casino, slots, poker, Virtual Sports, and e-sports.
As a platform serving Malaysian players, my 30 views personal data protection as more than a legal obligation — it is part of our commitment to the trust placed in us by every member. We process your data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international standards.
By registering and using the my 30 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for assistance with closing your account.
This Privacy Policy applies to all users of the my 30 platform, including registered members, website visitors who have not yet registered, customer support applicants, and anyone who interacts with my 30's services in any capacity.
my 30 collects various types of personal data depending on how you interact with our platform. We only collect data that is genuinely necessary for the purposes stated in this policy — no excessive or unjustified data collection.
The main categories of data we collect are as follows:
My 30 does not collect sensitive data such as health information, religion, or political views unless required by applicable law. We will never request your password through any communication channel — our support team will never ask for your account password.
Every use of personal data by my 30 has a clear purpose and a valid legal basis. We do not use your data for purposes unrelated to the services we provide. The following are the primary purposes for which we use the data collected:
For marketing and promotional purposes, my 30 will only send you offers and bonus-related communications if you have given explicit consent during registration or through your account's communication preference settings. You may withdraw this consent at any time via your account settings or by contacting our support team.
You can manage all communication preferences from my 30 — including promotional emails, SMS notifications, and in-platform alerts — directly from your account settings page. Important notifications relating to account security and transactions cannot be disabled, as they form part of your account protection.
my 30 never sell, rent, or share your personal data with third parties for their own marketing purposes. This is an absolute commitment we have upheld without exception since my 30 first launched.
However, in the course of operating the platform, my 30 may need to share your data with the following categories of third parties under limited and controlled circumstances:
In all of the data-sharing scenarios above, my 30 ensures that data is shared on a minimum necessity basis — only the data strictly required for the specific purpose is shared, and nothing beyond that.
Some of my 30's technical service providers may store data on servers located outside Malaysia. In such cases, my 30 ensures that protection equivalent to Malaysia's PDPA is upheld through appropriate contractual agreements with each relevant service provider.
my 30 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, subject to retention obligations prescribed by Malaysian law.
The general retention periods for key data categories are as follows:
In terms of technical security, my 30 implements comprehensive protection measures to keep your data secure at all times:
In the event of a data breach affecting your personal data, my 30 is committed to notifying you within 72 hours of detecting a breach, in line with international best practices. The notification will include details on the nature of the breach, the data involved, and the steps taken to mitigate its impact.
While my 30 implements the best technical safeguards, the security of your account also depends on your own actions. Use a strong password, enable 2FA, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.
Platform my 30 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how players use our services. This section explains the types of cookies we use and how you can manage them.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Session login, account security, transaction processing | Session / 30 days | No — required for core functionality |
| Preference Cookies | Saving your language preferences, layout settings, and game configurations | 1 year | Yes — no impact on core functionality |
| Analytics Cookies | Understanding aggregated platform navigation and usage patterns | 90 days | Yes — via browser settings |
| Security Cookies | Detecting suspicious activity, bots, and unauthorised access attempts | Session | No — required for protection |
You can manage cookies through your web browser settings. Most modern browsers allow you to view, delete, or block cookies from specific websites. Please note that disabling essential cookies may affect the login functionality and account security of my 30.
As a data subject under Malaysia's Personal Data Protection Act 2010, you hold certain rights regarding your personal data held by my 30. We fully respect these rights and provide clear mechanisms for you to exercise them.
You have the right to request a copy of the personal data my 30 holds about you. Such requests will be processed within 14 business days.
If your personal data is inaccurate or incomplete, you have the right to request a correction or update via your account settings or my 30 customer support.
You may request the deletion of your personal data. This right is subject to legal retention obligations — financial transaction records must be retained for the period stipulated under Malaysian law.
You may object to the processing of your data for direct marketing purposes at any time. This objection will take effect immediately and without conditions.
You have the right to receive your personal data in a machine-readable format (JSON or CSV) for transfer to another service provider should you choose to do so.
For processing that relies on your consent (such as marketing communications), you may withdraw that consent at any time via your account settings or by contacting us.
To exercise any of the above rights, contact the my 30 Privacy Officer by email at support@my30.net with the subject line "Privacy Rights Request". Please include your account number and the type of request to help us process it faster. We will respond within 14 business days.
Platform my 30 is intended for users aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian who believes your child has registered a my 30 account, please contact us immediately at support@my30.net.
When we become aware or suspect that data collected belongs to a minor, we will take the following actions immediately: close the account in question, delete all associated personal data, and refund any remaining balance (where applicable) to the original payment method.
If you are aware of any underage individual using the my 30 platform, please report it to us at support@my30.net. my 30 takes the protection of minors seriously and will act promptly on every report received.
Platform my 30 may include links or integrations with third-party services in the course of our operations, including payment providers (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX) and live casino game providers.
When you leave the my 30 platform to access these third-party services — for example, when you are redirected to the Touch 'n Go eWallet or GrabPay payment interface to complete a deposit transaction — your activity on those third-party platforms is governed by their own privacy policies, not the my 30 Privacy Policy.
My 30 is not responsible for the privacy practices of any third party. We encourage you to read the privacy policy of each third-party service you use in connection with the my 30 platform.
my 30 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each updated version will be published on this page with a revised update date.
For material amendments that affect how we use your data or your rights, my 30 will provide at least 14 days' advance notice via email or an in-platform notification. Minor amendments that do not alter the fundamental basis of data processing may take effect immediately upon publication.
We encourage you to review this page periodically to stay informed of our latest privacy practices my 30. Continued use of the my 30 platform following any amendment constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Privacy Officer my 30 through the following channels:
We are committed to addressing all privacy-related enquiries and concerns seriously and transparently. If you believe that my 30 has not handled your data in accordance with Malaysia's PDPA after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the relevant regulatory body.
All privacy-related requests and enquiries submitted in Bahasa Malaysia will be responded to in Bahasa Malaysia by the my 30 support team, who are well-versed in Malaysia's local privacy requirements.
Six core principles that ensure your privacy is fully protected
All data transmitted between your browser and the my 30 platform is protected by SSL 256-bit encryption — the same standard used by Malaysia's leading banks, including Maybank and CIMB. This ensures your account information, passwords, and transaction data cannot be intercepted by any third party.
My 30 gives you full control over your personal data. Update your profile information, manage communication preferences, download a copy of your data, or close your account entirely — all of this can be done on your own through your account settings, with no approval required from any party.
This is a commitment we have never and will never compromise on: my 30 does not and will never sell or rent members' personal data to any third party for their marketing purposes. Your data belongs to you — it is not a commodity of our business.
All data management practices at my 30 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance audits to ensure our processes remain aligned with applicable local legal requirements.
My 30 only collects data that is strictly necessary to provide our services. We do not collect data excessively "just in case". Every type of data collected has a defined purpose, a set retention period, and will be deleted once it is no longer needed.
In the event of a security incident affecting your personal data, my 30 is committed to notifying you within 72 hours of detecting the incident. We do not conceal or delay notification of serious data breaches.
Your data privacy and security are my 30's absolute priority. With the confidence of knowing how we protect your information, register today and enjoy a safe Sports Betting, Live Casino, and slots experience with Malaysia's player community.
Your data is protected by 256-bit SSL · Malaysia PDPA Compliant · 24/7 Bahasa Malaysia Support
This Privacy Policy should be read together with Terms & Conditions my 30. Together, both documents form the complete agreement between you and my 30 regarding your use of our platform.
My 30 is committed to responsible gaming and member wellbeing. Please set your deposit and loss limits before playing. For more information, visit our Responsible Gaming us. Age restriction: 18 and above only.